Your satisfaction is 100% guaranteed when you buy from www.KutusKutus.International
It is our commitment to provide you with the highest quality products in the most efficient way.
However, if you need to return your order, we are happy to make a refund or exchange according to the following guidelines
we ship to Europe and beyond
we offer international shipping, customers are responsible for any additional taxes or charges after shipping.
If your country is not in our region settings, please contact us, we will be happy to add your region
the charges displayed on the website are informational, and the price displayed at checkout is the only correct price.
If you think a mistake has been made, please contact us via the contact form!
While we aim to process and ship your order within standard delivery times, delivery dates are not guaranteed. During busy sales periods, deliveries can take longer. Delivery times can be 5 or more days for each country, and delivery times are not under our control.
Shipping processing time
Since all orders first come to us for authentication, it usually takes 1 working day for the orders to be shipped. Orders are not shipped on weekends.
shipments can be delayed by a few days. If we receive a large number of orders, we will contact you by email or phone. If there is a significant delay in the shipment of your order.
How much does shipping cost?
The shipping costs for your order are calculated and displayed at checkout.
Estimated Delivery Time?
Europe: 2-5 business days
Rest of the world: 5-7 business days
From time to time there may be delays in delivery.
Customs, Duties and Taxes?
www.KutusKutus.International is not responsible for any customs and taxes applied to your order. All charges imposed during or after shipment are the responsibility of the customer (tariffs, taxes, import duties, etc.).
There is never an extra cost within the EU.
If you received your order damaged, please contact the carrier to file a claim. Save all packaging materials and damaged goods before making a claim.
Return process if you are not satisfied with the product
After you have purchased a product within 14 days of receipt and are not satisfied for any reason, you can return the product to us and we will gladly refund you 100% of the purchase price (including shipping). Please try the product within 14 days of receipt as RMAs cannot be issued after this period.
Please contact us for any additional questions regarding this policy through our contact form
Follow these simple steps for a quick refund.
- Request a return authorization number by sending a message via our contact form
- Please provide a copy of your order number and confirmation in the email or have it ready when you call.
- Pack item (s) securely in original packaging
- Write the RMA number on the outside of the package. For your protection, we strongly recommend that you use a trackable and insurable shipping method. We are not responsible for lost or damaged packages.
- Once your return has been received and verified we will either ship your exchanged items or credit your original purchase method for the price of the item (s), usually within 14 business days of receipt.
Please send a message via our contact form for a Return Authorization (RA) number within 14 calendar days of receiving the product. we will exchange it or issue you a refund based on your original payment method. The product must be returned to us within 14 calendar days of issuing the return authorization number.
All products must be packed and sent in the original, undamaged packaging
hubert lampolaan 11
2050 Antwerp, Belgium
www.KutusKutus.International is not liable for products damaged or lost during shipment. If you received your order damaged, please contact the carrier to file a claim. Save all packaging materials and damaged goods before making a claim.
- For hygienic reasons, our soaps are not covered by this warranty if the original packaging is open and / or soap is used
- the warranty excludes all purchases made outside the European Union.
- The warranty does not cover all broken or damaged shipments, please contact the carrier to make a claim.
- the warranty excludes all purchases of more than 1 of the same products
- the warranty excludes all purchases under the lowest price guarantee, with a promotion or with a promotional code, where the price differs from the price in our webshop
- we reserve the right to change or cancel any promotion at any time without notice.
If you have any questions about our returns policy, please contact us at: +32 485021237 or fill out our contact form